Legal & Privacy

Effective Date: January 1, 2026. Your trust and security are our top priorities.

1. Booking Terms & Conditions

By using Tour Help Desk, you agree to comply with and be bound by the following terms. All flight bookings are subject to the terms and conditions of the respective airlines.

  • Passengers must provide valid identification at the time of check-in as per airline regulations.
  • Ticket prices include applicable taxes and surcharges unless otherwise stated.
  • Tour Help Desk acts as an intermediary; we are not responsible for airline schedule changes, cancellations, or service quality.

2. Unofficial Cheapest Price Policy

At Tour Help Desk, we offer access to exclusive offline inventory through our direct corporate travel desks. These are branded as "Unofficial Cheapest Prices."

How it works:

  • Exclusive Sourcing: These fares are negotiated in bulk or sourced from non-public corporate GDS channels.
  • Hotline Only: Due to technical and contractual limitations, these specific fares cannot be booked directly through our website and require verification via our 24/7 hotline at 1888 791 8007.
  • Real-time Availability: Offline prices are highly dynamic and subject to immediate verification during the call.

3. Privacy & Data Protection

We value your privacy. We collect personal data such as your name, contact information, and travel preferences to facilitate bookings and improve your experience.

  • Data Security: All transactions are protected using industry-standard 256-bit SSL encryption.
  • Sharing Information: We only share your details with airlines and service partners necessary for your itinerary.
  • Cookies: We use cookies to remember your preferences and provide personalized offers.

4. Cancellation & Refund Policy

Cancellation policies vary significantly between airlines and ticket classes. We encourage all users to check the specific fare rules displayed on the "Flight Details" page before confirming a booking.

Standard Refund

Processed within 7-10 working days to the original payment method.

Instant Refund

Opt for Tour Help Desk Wallet for immediate credit after cancellation.

Questions about our terms? Contact our Legal Desk at legal@tourhelpdesk.com