How can we help you?
Our team is here to ensure your journey is seamless. From booking assistance to real-time flight updates, we've got you covered.
Live Chat
Chat with our AI Agent.
Frequently Asked Questions
Find quick answers to common traveler concerns.
Bookings
You can book a flight directly from our homepage by entering your departure and arrival cities, selecting your dates, and choosing from the available flights.
Yes, you can select up to 9 passengers in a single booking through our website. For group bookings larger than 9, please contact our support desk.
Absolutely. We use industry-standard 256-bit SSL encryption and follow PCI-DSS compliance to ensure your payment details are always secure.
Cancellations & Refunds
You can cancel your booking by logging into your account and selecting "My Bookings". Alternatively, you can call our support line with your Reference ID.
Refunds are typically processed within 7-10 working days after cancellation. For instant credit, you can opt for the Tour Help Desk Wallet.
Cancellation fees depend on the airline policy and how close to departure you cancel. Flights cancelled 96+ hours before departure often have zero or minimal fees.
"Tour Help Desk's customer support handled my emergency cancellation within minutes. I was stressed about my refund, but they credited it instantly to my wallet. Truly premium service!"
Aditi Sharma
Frequent Flyer